1. Satisfaction Guarantee:

At SparkCLean Solutions Inc., we are committed to providing exceptional service to our customers. If for any reason you are not satisfied with the cleaning service provided, please contact us within 24 hours, and we will promptly address your concerns.

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2. Rescheduling and Cancellations:

We understand that plans can change. If you need to reschedule or cancel your cleaning appointment, please notify us at least 24 hours in advance. Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee.

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3. Late Arrival Policy:

While we strive to arrive on time for every appointment, unforeseen circumstances such as traffic or weather conditions may cause delays. If our cleaners are running late, we will notify you as soon as possible and provide an updated arrival time.

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4. Damages and Liability:

Our cleaners are trained professionals who take great care when cleaning your property. However, in the unlikely event that any damage occurs during the cleaning process, please notify us immediately. We will work with you to resolve the issue and, if necessary, compensate for any damages incurred.

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5. Refund Policy:

Refunds may be issued at the discretion of SparkClean Solutions Inc. in cases where the service provided does not meet our quality standards or if there are extenuating circumstances. Refund requests must be submitted within 24 hours of the cleaning service.

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6. Security and Confidentiality:

Your security and privacy are of the utmost importance to us. Our cleaners undergo thorough background checks, and we adhere to strict confidentiality protocols. Any personal information provided to us will be handled with the utmost care and will only be used for the purpose of providing our cleaning services.

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7. Equipment and Supplies:

We bring our own cleaning supplies and equipment to every appointment. If you have any specific preferences or requirements regarding cleaning products, please let us know, and we will do our best to accommodate your needs.

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8. Communication:

Open communication is key to ensuring a positive cleaning experience. If you have any questions, concerns, or special requests, please don't hesitate to contact us. Our friendly customer service team is here to assist you.

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9. Service Area:

SparkClean Solutions Inc.  serves the Greater Toronto Area, including in Mississauga, Oakville, Toronto, Hamilton, North York, Etobicoke, Scarborough, Richmond Hill, Thornhill, Woodbridge, Vaughan, Burlington, Ajax, Pickering, Oshawa, and Markham. If you reside outside our service area, please contact us, and we will do our best to accommodate your needs or provide recommendations for alternative cleaning services in your area.

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10. Terms and Conditions: - By booking a cleaning service with SparkClean Solutions Inc., you agree to abide by the terms and conditions outlined in this policy. We reserve the right to update or modify this policy at any time, and any changes will be communicated to our customers in a timely manner.

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If you have any further questions about our policy and returns, please feel free to reach out to us. We are here to assist you and ensure your satisfaction with our services.